All returns must have authorization with a Tracking number.
The product must be returned to Robotoybase within 30 days. For international customers only, if the return is being made via ocean transport, goods must be on the boat and in route within 30 days.
All returns must be packaged in a manner to prevent any additional damage to the product resulting from insufficient packaging. Robotoybase is required to package all material outgoing to our customers to prevent handling and shipping damage. All returns must be packaged in a similar manner.
The customer will pay return freight charges. The customer is responsible for all duties/taxes incurred.
Please email to firstname.lastname@example.org Order no. must be provided. Additional photos may be required by case.